The Haj Ministry has issued 4,727,960 Umrah visas, of which 4,068,387 foreign pilgrims have already arrived in the Kingdom.
Mohammad Al-Bijawi, director of Madinah branch of the ministry, said they are monitoring arrival of the pilgrims at Madinah airport and Yanbu Port round the clock.
He said that the branch is also monitoring the accommodation of pilgrims and helping solve their problems. “All complaints are addressed on the spot to ensure their comfort.”
More than 10,700 lost pilgrims were directed and guided by the ministry's branch since the beginning of Umrah season.
“They were taken to their original service providers, while follow-up and monitoring committees are supervising the process to detect any shortages or flaws by companies providing Umrah services, which number 48,” Al-Bijawi said.
Such monitoring contributed to the improvement of services provided by these companies, he said, adding: “The number of violations since the beginning of the season decreased by 30 percent (529 violations) compared to the same period of last year.
The third stage of the operational plan includes escorting pilgrims to the departure outlets, where the movement of pilgrims to the two airports in Jeddah and Madinah, and to the two ports in Jeddah and Yanbu is being monitored to ensure their safety and the flow of traffic.
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